THE DIGITAL NEEDS
OF YOUR CLIENTS
HAVE CHANGED.

Keep your clients up to date with tips and tricks so they can bring their connected lives on the cruise with them.

HOW TO CONNECT AT SEA

There are no cell towers in the middle of the ocean so all communications rely on satellites located 20,000 miles up in space!  This is a bit more expensive than your normal cellular or landline connection at home.  So cruise lines are doing their best to make sure they have enough satellite bandwidth for passengers and crew to stay connected, as well as run ship-to-shore communications for important navigation data and updates.
When cruise ships are in port, some will connect to the terrestrial broadband network there, and you will see increased speeds compared to what you would experience at sea.
Sometimes you will have to be patient when your Internet experience at sea just isn’t like what you experience at home… the industry has come a long way and is still working on even newer technologies that make connecting at sea even better. Knowing how to connect “smart” given what is available today is the first step.

In ports, ships connect to
a high-signal land-based
antenna.

Out at sea, ships connect
to the Internet using
satellite technology.

Onboard, ships are
outfitted with Wi-Fi just
about everywhere these days.

WHAT PLANS ARE AVAILABLE?

Clients can take longer cruises if they know they can stay connected to home! That busy business person attached to their email can relax knowing the boss can get in touch. The worried parents on their first vacation away from the kids can check-in anytime — even video chat.
Some cruise lines are adopting data plans that allow passengers to pay for the data they use vs. how long they are online.  To best deliver on your clients’ connectivity needs at sea, here are some useful tips they should know:

SMART ONLINE TIPS

  • Put your device in Airplane Mode and turn on your Wi-Fi.
  • Turn off automatic software updates, Photostream (iOS devices), background app refresh (iOS devices) and automatic app updates in Playstore (Android devices).
  • Disable automatic downloads of attachments and automatic backup and syncing to cloud-based services.
  • Limit streaming movies, music and videos.
  • To make a phone call, turn off Wi-Fi. (Roaming rates may apply. Please check with your carrier.)
Minute billing is still available on most cruise lines, with speeds varying depending on how much bandwidth the ship has, and how many people are online simultaneously. Help set your client’s expectations by making them aware of these variables.
Please note: Prices and plans will vary depending on the cruise line.

HOW TO CONNECT ONBOARD

Connecting is simple. Once onboard:

INTERNET

Put your phone in Airplane Mode. Select the ship’s Wi-Fi network. Open a web browser and follow the instructions to connect online. Yes, it’s that easy!
See Guest Services if you have issues opening the log in page.
Forgot to pack your laptop? Most ships have an Internet Cafe with desktops available, or check with the ship’s Guest Services.

CALLING

Take your phone out of Airplane Mode. NOTE – International and roaming rates will apply.  Check with your carrier before leaving.

DIFFERENT WAYS TO CONNECT

There are plenty of opportunities for passengers to keep in touch and stay connected.  Knowing how their cruise line charges for Internet is the first step to helping your client choose the best plan and applications to use.

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